Practice Manager

Curamoir Healthcare Recruitment PTY LTD; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Curamoir Healthcare Recruitment PTY LTD is seeking a capable Practice Manager to oversee daily admin and operations across multiple sites. You will blend front-of-house services with ownership of systems, workflows, and ongoing improvements.

You will lead the admin team, enhance processes, and ensure accurate client records, scheduling, billing, and compliance while collaborating with the Clinical Director to maintain smooth, proactive operations.

Qualifications

• Experience in practice management or senior healthcare administration.
• Strong communication skills and confident, friendly client service style.
• Proven ability to manage bookings, billing, payments, and client records.
• Proficient with Microsoft Office including Excel.
• High attention to detail with strong organisation and problem-solving.
• Allied health/medical admin experience preferred.
• Cliniko, HICAPS, and/or NDIS billing exposure would be advantageous.

Responsibilities

• Oversee day-to-day administrative and operational management of a multi-site allied health practice.
• Manage front-of-house client service including phones, enquiries, bookings, and payments.
• Own systems, workflows, and operational follow-through.
• Support and guide the administrative team.
• Improve processes and maintain high standards across client records, scheduling, billing, and compliance.
• Work closely with the Clinical Director to keep operations running efficiently.
• Proactively resolve operational issues.

Skills

Communication skills

Client service

Attention to detail

Organisation

Problem solving

Tools

Microsoft Office (incl. Excel)

Cliniko

HICAPS

NDIS billing exposure

Job description

You will oversee the day-to-day administrative and operational management of a multi-site allied health practice. This is a working Practice Manager role where you will combine front-of-house client service (phones, enquiries, bookings, payments) with ownership of systems, workflows, and operational follow-through. You will support and guide the administrative team, improve processes, and help maintain high standards across client records, scheduling, billing, and compliance. You will work closely with the Clinical Director to keep operations running efficiently and proactively resolve issues.

Key responsibilities

Oversee day-to-day administrative and operational management of a multi-site allied health practice

Manage front-of-house client service including phones, enquiries, bookings, and payments

Own systems, workflows, and operational follow-through

Support and guide the administrative team

Improve processes and maintain high standards across client records, scheduling, billing, and compliance

Work closely with the Clinical Director to keep operations running efficiently

Proactively resolve operational issues

About you

Experience in practice management or senior healthcare administration (or similar)

Strong communication skills and confident, friendly client service style

Proven ability to manage bookings, billing, payments, and client records

Proficient on Microsoft Office including Excel

High attention to detail with strong organisation and problem-solving

Allied health/medical admin experience (ideal)

Cliniko, HICAPS, and/or NDIS billing exposure (nice to have)