Full-Time Practice Manager - Physiotherapy Practice

SCOPE; Moreton Bay; On-site; AUD 80,000 - 110,000; Full time

Job summary

Scope is seeking a Full-Time Practice Manager to oversee the operations of a two-site physiotherapy business. You will manage reception, systems and onboarding, while guiding administrative staff and improving service delivery to patients and referrers.

You will work closely with leadership to maintain client experience, accountability, efficiency and proper use of materials, ensuring high professional standards in a supportive, team-oriented environment.

Qualifications

• Previous management experience in a healthcare or allied health setting is essential.
• Strong communication and leadership abilities are required.
• Demonstrates proactive, solutions-focused thinking and staff development.

Responsibilities

• Manage reception duties and oversee day-to-day clinic operations and systems.
• Support onboarding and ongoing training for administrative staff.
• Oversee accounts receivable and debt management processes.
• Coordinate administrative staff rosters and scheduling.
• Ensure excellent client experience and efficient use of resources.
• Promote and model the clinic's vision, values and culture.

Skills

Management experience

Healthcare setting

Team leadership

Communication skills

Problem solving

Tools

Zanda PMS

Job description

Full-Time Practice Manager - Physiotherapy Practice

The Practice Manager will play a key role in overseeing the overall operations, development and success of a two-site physiotherapy business. This is a pivotal role, with the successful applicant acting as a knowledgeable and approachable resource and ambassador for our patients, referrers, practitioners, administration team and the wider community. We pride ourselves on delivering high-quality, professional care while fostering a fun, positive and welcoming environment. We value a team culture that is engaging, supportive and genuinely enjoyable, without compromising on professionalism.

Hours:
Monday - Friday 9:00 am to 5:00 pm (no weekend work!)

Key Responsibilities

Manage reception duties and oversee the day-to-day operations and systems of the clinic, including the practice management software.

Work closely with the Managing Director to support the orientation and onboarding of new team members, ensuring all administrative staff are appropriately qualified and have access to ongoing training and development to support effective and efficient service delivery.

Oversee accounts receivable and debt management processes.

Coordinate administrative staff shifts and ensure rosters are accurate, current and appropriately managed.

Oversee the day-to-day business operations of the business ensuring a strong focus on client experience, accountability, efficiency, and the effective use of materials and resources.

Promote and inspire commitment to the vision, values and culture of our business.

About you

Previous experience in a management role and/or within a healthcare or allied health setting (essential).

Experience with Zanda Practice Management Software is highly regarded, but not essential.

Leads by example, balancing kindness, empathy and accountability.

Takes a hands-on, calm and practical approach, particularly under pressure, while maintaining high standards and a commitment to continuous improvement.

Demonstrates a proactive, mature and solutions-focused approach to work and problem-solving.

Shows genuine empathy and care for our clients, with a strong desire to support them and their families.

Has the ability to work independently and take ownership of responsibilities, while also collaborating effectively as part of a team.

Friendly, approachable and an excellent communicator, with the ability to lead a close-knit team while also being a supportive and collaborative team member.

Engineering & Project Management Services 1,001-5,000 employees

Scope is one of the largest not-for-profit disability service providers in Australia, supporting thousands of people with complex intellectual, physical, and multiple disabilities. We operate across Victoria and New South Wales through more than 425 service locations and support more than 5600 people.

Our great team of people includes specialists in communication and positive behaviour support, dedicated to working in partnership with clients, carers and families.

Along with delivering high-quality services and employment opportunities for people with a disability, Scope is active in research, which helps us deliver positive outcomes.

Scope is one of the largest not-for-profit disability service providers in Australia, supporting thousands of people with complex intellectual, physical, and multiple disabilities. We operate across Victoria and New South Wales through more than 425 service locations and support more than 5600 people.

Our great team of people includes specialists in communication and positive behaviour support, dedicated to working in partnership with clients, carers and families.

Along with delivering high-quality services and employment opportunities for people with a disability, Scope is active in research, which helps us deliver positive outcomes.