Assistant Practice Manager

Elgin House Medical Suites; Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Elgin House Medical Suites in Melbourne is seeking an Assistant Practice Manager to partner with our Practice Manager and oversee daily clinic operations across our multi-site practice, delivering a warm, patient-centred experience.

You will coordinate daily operations, manage patient bookings and admin, lead front desk activities, support rostering and team meetings, and act as Practice Manager during absences, ensuring efficient Billing, claims and debt management across Carlton, Fitzroy and

Qualifications

• Experience as a 2IC, senior medical receptionist or practice management support in a clinic setting
• Strong customer service, communication and frontline reception skills
• Experience with theatre bookings
• Experience with practice management systems and medical records
• Experience with rostering and staff supervision
• High attention to detail in billing, claims and debt management
• Professional, confidential and team-focused approach
• Proactive mindset — Demonstrates a positive, solutions-focused approach and a willingness to take initiative
• Flexible and adaptable — Easily adjusts to shifting priorities and supports the team wherever needed.
• Experience in women’s health or multi-disciplinary clinics

Responsibilities

• Daily operations support across all clinics
• Patient bookings & admin — managing reception workflow and medical records
• Front desk leadership — overseeing communications and patient experience standards
• Team support — assisting with rostering, performance support and team meetings
• Theatre scheduling and clinician coordination
• Aged debt & claims — managing health fund claims, debt follow-up and reconciliations
• Stock management — ordering supplies and maintaining supplier relationships
• Acting as Practice Manager during planned or unplanned absences

Job description

About Us

We are a busy, highly regarded multi-disciplinary Women’s Health Practice comprising 10 specialist doctors and allied health practitioners. Operating across Carlton, Fitzroy, and Braybrook, we pride ourselves on delivering exceptional, patient-centred care supported by a collaborative, team-oriented culture and a commitment to continuous improvement.

Job Summary

We are seeking a dedicated Assistant Practice Manager to partner with our Practice Manager, oversee daily clinic operations across our multi-site practice, and champion a warm, patient-first experience.

Key Responsibilities

Daily operations supportacross all clinics

Patient bookings & admin— managing reception workflow and medical records

Front desk leadership— overseeing communications and patient experience standards

Team support— assisting with rostering, performance support and team meetings

Theatre schedulingand clinician coordination

Aged debt & claims— managing health fund claims, debt follow‑up and reconciliations

Stock management— ordering supplies and maintaining supplier relationships

Acting as Practice Managerduring planned or unplanned absences

Selection Criteria

Experience as a 2IC, senior medical receptionist or practice management support in a clinic setting

Strong customer service, communication and frontline reception skills

Experience with theatre bookings

Experience with practice management systemsand medical records

Experience with rosteringand staff supervision

High attention to detail in billing, claims and debt management

Professional, confidential and team‑focused approach

Proactive mindset — Demonstrates a positive, solutions‑focused approach and a willingness to take initiative

Flexible and adaptable — Easily adjusts to shifting priorities and supports the team wherever needed.

Experience in women’s healthor multi‑disciplinary clinics

What We Offer

Supportive, multi‑disciplinary team environment

Professional development and leadership growth

Flexible rostering within a 4–5 day work week