Front Office Team Leader — Immediate Start

Travel-Leisure-Co; Port Douglas; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive culture

Professional development funding

Discounted hotel stays worldwide

Job summary

Travel + Leisure Co. in Port Douglas is seeking a Front Office Team Leader to run the daily front desk operations, greet and register owners and guests, provide local area information, and complete department paperwork while supporting the Front Office Manager.

The role requires experience in a similar hotel position, outstanding customer service, excellent communication, strong computer literacy, and the ability to work a roster from mornings to late evenings, including weekends and holidays.

Qualifications

• Previous experience in a similar hotel position.
• Genuine passion for customer service and local area knowledge.
• Enthusiastic, self-motivated and positive.
• Immaculate presentation and grooming standards.
• High levels of computer literacy.

Responsibilities

• Oversee day-to-day front desk operations and greet/register owners and guests.
• Provide information on local attractions and services to guests.
• Complete department paperwork and operate communication devices (phones, faxes, computers).
• Assist Front Office Manager with additional duties as required.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Flexibility

Computer literacy

Tools

Hirum

Fidelio

Opera

Job description

Travel + Leisure Co. in Port Douglas is seeking a Front Office Team Leader to run the daily front desk operations, greet and register owners and guests, provide local area information, and complete department paperwork while supporting the Front Office Manager.

The role requires experience in a similar hotel position, outstanding customer service, excellent communication, strong computer literacy, and the ability to work a roster from mornings to late evenings, including weekends and holidays.