Front Office Supervisor: Lead Guest Experience & Service

Oaks Hotels, Resorts & Suites; Port Douglas; On-site; AUD 65,000 - 85,000; Full time

Job summary

Oaks Port Douglas Resort in Queensland is seeking a Full-Time Front Office Supervisor with proven front office experience and leadership to join our team and deliver exceptional guest experiences.

You will lead and support the team, oversee daily tasks, manage arrivals/departures, resolve guest complaints, and foster a positive, professional service standard. Rotating shift pattern and immediate start available; RSA certification preferred.

Qualifications

• Demonstrated leadership skills with the ability to manage and motivate a team
• Extensive hospitality background with guest service standards
• Exceptional customer service in high-pressure environments
• Strong time management and task prioritisation

Responsibilities

• Lead and support the team to deliver exceptional guest experiences
• Oversee daily tasks and ensure timely completion
• Manage guest arrivals and departures for smooth check-in/out
• Address and resolve guest complaints professionally

Skills

Leadership

Hospitality experience

Customer service

Time management

Professional presentation

Job description

Oaks Port Douglas Resort in Queensland is seeking a Full-Time Front Office Supervisor with proven front office experience and leadership to join our team and deliver exceptional guest experiences.

You will lead and support the team, oversee daily tasks, manage arrivals/departures, resolve guest complaints, and foster a positive, professional service standard. Rotating shift pattern and immediate start available; RSA certification preferred.