Resort Guest Experience Lead

Travel + Leisure Co.; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Discounted hotel stays

Subsidised Private Health Insurance

Base salary with performance-based on

Job summary

Travel + Leisure Co. in Port Douglas is seeking a Guest Experience Host Team Leader to guide onsite hosts and drive exceptional guest experiences. You will assist in qualifying prospects for tours and scheduleOwner Updates or Club presentations during guests’ stays at the resort.

Demonstrate strong customer service, sales techniques, and rapport-building skills while coordinating with resort operations. Weekend and public holiday availability is required, with opportunities for career growth and

Qualifications

• Previous experience in a similar hotel/resort role.
• Strong customer service values in all activities.
• Knowledge and application of sales techniques.
• Ability to quickly build rapport.
• Persuasive skills and problem solving.

Responsibilities

• Lead the activities and performance of the Guest Experience Hosts onsite.
• Assist in the tour generation process to ensure prospects meet the Company’s tour qualification specifications.
• Schedule onsite resident guests to Owner Updates or regular Club presentations during the guest’s stay at the resort property.
• Generate sales appointments for our sales centers located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through check-in.
• Clearly articulate the benefit of traveling within Wyndham Destinations community.
• Meet targets and KPI's as set by the business.
• This role requires you to be available for weekend and public holiday shifts.
• Display leadership values by ensuring effective communication and respecting peers and managers.
• Support others within the team and empower each other wherever possible.

Skills

Customer service

Sales techniques

Rapport building

Problem solving

Communication

Tools

Computer software

Sales applications

Job description

Travel + Leisure Co. in Port Douglas is seeking a Guest Experience Host Team Leader to guide onsite hosts and drive exceptional guest experiences. You will assist in qualifying prospects for tours and scheduleOwner Updates or Club presentations during guests’ stays at the resort.

Demonstrate strong customer service, sales techniques, and rapport-building skills while coordinating with resort operations. Weekend and public holiday availability is required, with opportunities for career growth and