Guest Experience Front Desk Team Lead

Travel + Leisure Co.; Port Douglas; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive work culture

Professional development funding

Discounted hotel stays globally

Job summary

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You’ll oversee day-to-day front desk operations, greet guests, register owners, and provide local area information.

Strong communication, problem-solving, and computer skills are essential, with flexibility to work nights, weekends and holidays. Join a value-driven organization offering growth opportunities, development funding, and discounted stays worldwide.

Qualifications

• Previous experience within a similar hotel position.
• Excellent communicator with strong interpersonal skills.
• Must be able to work flexible schedule including nights, weekends and holidays.
• High levels of computer literacy.
• Grooming standards and professional presentation.

Responsibilities

• Oversee day-to-day front desk operations.
• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete department paperwork and use office equipment.
• Assist Front Office Manager as required.

Skills

Hotel front desk experience

Customer service

Interpersonal skills

Communication

Grooming standards

Computer literacy

Flexibility

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You’ll oversee day-to-day front desk operations, greet guests, register owners, and provide local area information.

Strong communication, problem-solving, and computer skills are essential, with flexibility to work nights, weekends and holidays. Join a value-driven organization offering growth opportunities, development funding, and discounted stays worldwide.