Front Office Team Leader — Guest Experience Champion

Wyndham; Port Douglas; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive culture

Professional development funding

Discounted stays globally

Job summary

Travel + Leisure Co. is seeking a Front Office Team Leader to manage day-to-day front desk operations, greet and register owners and guests, and provide information on local attractions. The role requires strong communication, professional grooming, and computer literacy, with experience using PMS systems such as Hirum, Fidelio, or Opera.

You will support the Front Office Manager and be available to work rostered shifts from 7.00am to 11.00pm, including weekends and public holidays.

Qualifications

• Previous experience within a similar hotel position.
• Genuine passion for customer service and the local area.
• Excellent communicator with strong interpersonal skills.
• Immaculate presentation and professional grooming standards.
• High levels of computer literacy.
• Experience with a PMS system (Hirum, Fidelio, Opera) advantageous.

Responsibilities

• Oversee day-to-day front desk operations.
• Greet and register owners and guests, provide local area information.
• Complete department-related paperwork and use telephones, FAX, and computers.
• Assist the Front Office Manager with additional duties.
• Work rostered shifts from 7:00am to 11:00pm, including weekends and holidays.

Skills

Front desk

Guest services

Communication

Professional grooming

Computer literacy

PMS experience

Tools

Hirum

Fidelio

Opera

Job description

Travel + Leisure Co. is seeking a Front Office Team Leader to manage day-to-day front desk operations, greet and register owners and guests, and provide information on local attractions. The role requires strong communication, professional grooming, and computer literacy, with experience using PMS systems such as Hirum, Fidelio, or Opera.

You will support the Front Office Manager and be available to work rostered shifts from 7.00am to 11.00pm, including weekends and public holidays.