Senior Front Office Supervisor: Guest Experience Leader

APVC Holdings Pty Ltd

Manly

On-site

AUD 70,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Immediate start

Full-time hours

Private health insurance

Professional development funding

Discounted hotel stays

Birthday leave

Job summary

Travel + Leisure Co. in Manly, NSW is seeking a Senior Duty Manager to support the Front Office Manager, ensure smooth day-to-day reception operations, greet and register owners and guests, and provide local area information.

You will also handle administration and guest issues, while mentoring a team to uphold outstanding service. The role requires proven front office leadership, knowledge of hotel property management systems (Opera preferred), strong communication and multitasking abilities,

Qualifications

Proven experience in a Front Office department at a supervisory level (3 years).
Knowledge of hotel property management systems; Opera preferred.
Events experience highly regarded.
Excellent communication skills, written, verbal and active listening.
Detail oriented with an organised approach and ability to multitask.
Positive, vibrant and passionate about delivering exceptional customer service.

Responsibilities

Assist Front Office Manager in managing the front desk operations.
Greet and register owners and guests and provide information on local attractions.
Handle administration and guest issues as they arise.
Build, develop, train and lead a proactive team to promote high levels of customer service.
Maintain efficient and professional front office standards during shifts.