Front Office Team Leader

Travel + Leisure Co.; Port Douglas; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive work culture

Professional development funding

Discounted hotel stays globally

Job summary

Travel + Leisure Co. is seeking a Front Office Team Leader for Club Wyndham Port Douglas. You’ll oversee day-to-day front desk operations, greet guests, register owners, and provide local area information.

Strong communication, problem-solving, and computer skills are essential, with flexibility to work nights, weekends and holidays. Join a value-driven organization offering growth opportunities, development funding, and discounted stays worldwide.

Qualifications

• Previous experience within a similar hotel position.
• Excellent communicator with strong interpersonal skills.
• Must be able to work flexible schedule including nights, weekends and holidays.
• High levels of computer literacy.
• Grooming standards and professional presentation.

Responsibilities

• Oversee day-to-day front desk operations.
• Greet and register owners and guests.
• Provide information on local area attractions.
• Complete department paperwork and use office equipment.
• Assist Front Office Manager as required.

Skills

Hotel front desk experience

Customer service

Interpersonal skills

Communication

Grooming standards

Computer literacy

Flexibility

Tools

PMS systems (Hirum, Fidelio, Opera)

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Discover a career fuelled by possibility at Travel & Leisure Co.If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Club Wyndham Port Douglas team as aFront Office/ Guest Experience Host Team Leader today!

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start
• Long term opportunity
• Supportive work culture
• Professional development funding
• Discounted hotel & resort stays globally

How You’ll Shine

As a Front Office Team Leader, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers. You will perform addition duties to assist the Front Office Manager.

Please note that it is a requirement of this position that the successful applicant is available to work rostered shifts from 7.00am to 11.00pm. Other flexible work may also be required including weekends, public and school holidays.

What You’ll Bring

To be successful in this role, you will be:

• Previous experience within a similar hotel position
• Genuine passion for customer service and the local area
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• High levels of computer literacy
• Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
• Have the ability to recognize and solve problems in the workplace
• Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.