Front Office Team Leader: Guest Experience & Ops

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Port Douglas; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Immediate start

Long term opportunity

Supportive work culture

Professional development funding

Discounted hotel & resort stays

Job summary

Join Travel + Leisure Co. in Port Douglas as a Front Office/Guest Experience Host Team Leader. This role involves overseeing the front desk operations, greeting guests, and providing information about local attractions.

A genuine passion for customer service and excellent communication skills are essential. You will work a flexible schedule, including nights and weekends, and enjoy various benefits like professional development funding and discounted stays.

Qualifications

• Previous experience in a hotel position.
• Genuine passion for customer service.
• Strong interpersonal skills and communication abilities.
• Immaculate presentation and professional grooming standards.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Oversee day-to-day operations of the front desk.
• Greet and register owners and guests.
• Provide information about local attractions.
• Complete all department related paperwork.
• Assist Front Office Manager with various duties.

Skills

Customer service

Communications

Computer literacy

Problem solving

Presentation

Tools

PMS systems

Hirum

Fidelio

Opera

Job description

Join Travel + Leisure Co. in Port Douglas as a Front Office/Guest Experience Host Team Leader. This role involves overseeing the front desk operations, greeting guests, and providing information about local attractions.

A genuine passion for customer service and excellent communication skills are essential. You will work a flexible schedule, including nights and weekends, and enjoy various benefits like professional development funding and discounted stays.