Front Office Team Lead — Guest Experience Champion

Accor; Cairns Regional; On-site; AUD 68,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way (Accor Academy)

Global career opportunities

Job summary

Mantra Esplanade Cairns, part of the Accor portfolio, is seeking an Assistant Manager to lead the Front Office Team and create unforgettable guest experiences with high energy across the hotel.

You will oversee day‑to‑day operations, mentor staff, coordinate rosters, respond to guest feedback, and collaborate with other departments to resolve issues. Proficiency with reservation and property management systems and a flexible schedule including nights and weekends are essential.

Qualifications

• Experience in Front Office leadership roles (Team Leader or Supervisor).
• Proficiency with reservation systems or property management software.
• Strong written and verbal communication skills.
• Ability to multitask and work under pressure with good organisational skills.
• Flexible to work nights, weekends, and public holidays.

Responsibilities

• Lead the Front Office Team and oversee day‑to‑day operations.
• Mentor and develop staff, manage guest feedback, and resolve issues.
• Coordinate rostering and interdepartmental collaboration for guest needs.

Skills

Front Office Leadership

Team mentorship

Guest service excellence

Communication skills

Time management

Flexibility in schedule

Tools

Property management system (PMS)

Job description

Mantra Esplanade Cairns, part of the Accor portfolio, is seeking an Assistant Manager to lead the Front Office Team and create unforgettable guest experiences with high energy across the hotel.

You will oversee day‑to‑day operations, mentor staff, coordinate rosters, respond to guest feedback, and collaborate with other departments to resolve issues. Proficiency with reservation and property management systems and a flexible schedule including nights and weekends are essential.