Front Office Team Lead: Guest Experience Champion

Accor Apartments & Realty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Accor Apartments & Realty in Sydney seeks an Assistant Manager to lead the Front Office Team, ensuring exceptional guest experiences and smooth daily operations. You will mentor staff, coordinate rosters, handle guest feedback, and collaborate with other departments to resolve issues promptly.

Ideal candidates have proven Front Office leadership experience, familiarity with reservation/PM systems, excellent communication, and the ability to thrive in a rotating schedule including nights and

Qualifications

• Demonstrated leadership in Front Office roles such as Team Leader or Supervisor.
• Proficiency with reservation and property management systems is a plus.
• Ability to multitask and stay organized under pressure.
• Excellent written and spoken communication skills.
• Willingness to work a flexible rotating schedule, including nights, weekends and public holidays.

Responsibilities

• Oversee day-to-day Front Office operations with expertise.
• Lead the Front Office Team and mentor staff growth.
• Collaborate with guests to find solutions to any challenges.
• Assist with roster planning and scheduling.
• Represent the hotel with professionalism on every shift.

Skills

Front Office Leadership

Reservation/PM Systems

Multitasking under pressure

Written and spoken communication

Flexible rotating schedule

Tools

Property Management System (PMS)

Job description

Accor Apartments & Realty in Sydney seeks an Assistant Manager to lead the Front Office Team, ensuring exceptional guest experiences and smooth daily operations. You will mentor staff, coordinate rosters, handle guest feedback, and collaborate with other departments to resolve issues promptly.

Ideal candidates have proven Front Office leadership experience, familiarity with reservation/PM systems, excellent communication, and the ability to thrive in a rotating schedule including nights and