Front Office Team Leader

Novotel Hotels; Cairns Regional; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Global accommodation and F&B discounts

Access to Accor training platform

Recognition of service anniversaries

Job summary

Novotel Cairns Oasis Resort seeks a motivated Front Office Team Leader to oversee day-to-day front desk operations and support guest experiences.

You will lead and support the Front Office team to ensure smooth arrivals, departures, and in-house journeys while maintaining high service standards and operational efficiency. Training and coaching to grow the team is a key part of the role.

Qualifications

• Front office or guest services experience in a hotel or resort.
• Experience leading or supervising a team or strong readiness to step up.
• Strong communication and interpersonal skills.
• Ability to stay calm, organised and solution-focused in a busy environment.

Responsibilities

• Overseeing daily front desk operations including check-in, check-out and guest services.
• Leading, supporting and motivating Front Office team members during shift.
• Ensuring exceptional guest experiences through prompt, friendly and efficient service.
• Handling guest enquiries and feedback and resolving issues in a professional manner.
• Maintaining smooth communication between Front Office and other resort departments.
• Driving training, development and ongoing coaching to strengthen team capability.
• Ensuring accurate use of property management systems such as Opera Cloud.
• Driving a positive, welcoming and professional front office environment.

Skills

Front Office Experience

Team Leadership

Guest Service

Communication Skills

Tools

Opera Cloud

Job description

Company Description

Join the Front Office team at Novotel Cairns Oasis Resort, a relaxed tropical retreat in the heart of Cairns. Surrounded by lush gardens and a lagoon-style pool, our resort offers a welcoming escape for families, leisure travellers and groups exploring Tropical North Queensland.

At Novotel, we focus on friendly genuine service and creating seamless guest experiences in a vibrant resort environment. As part of the global Accor network, you will have access to training and development opportunities along with the support of a world-leading hospitality brand.

Located just minutes from the Cairns waterfront, the resort combines comfortable accommodation, relaxed dining and a lively atmosphere where teamwork and service excellence come together.

If you are looking for a step up in your career, with the opportunity to develop into duty management shifts, this is the pathway for you.

Job Description

We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.

In this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.

Your Key Responsibilities Will Include

• Overseeing daily front desk operations including check-in, check-out and guest services
• Leading, supporting and motivating Front Office team members during shift
• Ensuring exceptional guest experiences through prompt, friendly and efficient service
• Handling guest enquiries and feedback and resolving issues in a professional manner
• Maintaining smooth communication between Front Office and other resort departments
• Driving training, development and ongoing coaching to strengthen team capability and performance
• Ensuring accurate use of property management systems such as Opera Cloud
• Driving a positive, welcoming and professional front office environment

Qualifications

• Previous front office or guest services experience in a hotel or resort environment
• Experience leading or supervising a team or strong readiness to step up
• Strong communication and interpersonal skills
• Ability to stay calm, organised and solution-focused in a busy environment
• Comfortable using hotel systems with Opera Cloud experience highly regarded
• Strong focus on guest experience and service excellence
• Flexible availability including weekends, evenings and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.