Front Office Leader - Luxury Hotel Guest Experience

Crystalbrook Flynn; Cairns Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook餐/

AU$99 room rates & friends & family 할인

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning & career development

Team rewards & engagement events

Job summary

Crystalbrook Flynn in Cairns seeks a Front Office Manager to set the tone for every stay, leading Guest Services, the Porter team, Switchboard and Night Audit. You will guide a high-performing team with care, warmth and precision, ensuring seamless, personal guest experiences at every touchpoint.

Reporting to the Operations Manager, you will develop your team, balance guest excellence with strong commercial outcomes, manage labour and department performance, and collaborate with Housekeeping,

Qualifications

• Proven leadership experience in Front Office management in luxury hospitality.
• Strong focus on guest service excellence and continuous improvement.
• Ability to manage budgets, forecasts and labour effectively.

Responsibilities

• Lead Front Office operations across Guest Services, Porter, Switchboard and Night Audit.
• Partner with Housekeeping, Reservations and Finance to ensure a connected guest journey.
• Drive performance, staffing, productivity and guest feedback-driven improvements.
• Occasional shifts as Manager on Duty and contribute to hotel leadership decisions.

Skills

Leadership

Guest service

Budgeting

Forecasting

Labour management

Opera Cloud

Tools

Opera Cloud

Job description

Crystalbrook Flynn in Cairns seeks a Front Office Manager to set the tone for every stay, leading Guest Services, the Porter team, Switchboard and Night Audit. You will guide a high-performing team with care, warmth and precision, ensuring seamless, personal guest experiences at every touchpoint.

Reporting to the Operations Manager, you will develop your team, balance guest excellence with strong commercial outcomes, manage labour and department performance, and collaborate with Housekeeping,