Assistant Manager

Accor; Cairns Regional; On-site; AUD 68,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way (Accor Academy)

Global career opportunities

Job summary

Mantra Esplanade Cairns, part of the Accor portfolio, is seeking an Assistant Manager to lead the Front Office Team and create unforgettable guest experiences with high energy across the hotel.

You will oversee day‑to‑day operations, mentor staff, coordinate rosters, respond to guest feedback, and collaborate with other departments to resolve issues. Proficiency with reservation and property management systems and a flexible schedule including nights and weekends are essential.

Qualifications

• Experience in Front Office leadership roles (Team Leader or Supervisor).
• Proficiency with reservation systems or property management software.
• Strong written and verbal communication skills.
• Ability to multitask and work under pressure with good organisational skills.
• Flexible to work nights, weekends, and public holidays.

Responsibilities

• Lead the Front Office Team and oversee day‑to‑day operations.
• Mentor and develop staff, manage guest feedback, and resolve issues.
• Coordinate rostering and interdepartmental collaboration for guest needs.

Skills

Front Office Leadership

Team mentorship

Guest service excellence

Communication skills

Time management

Flexibility in schedule

Tools

Property management system (PMS)

Job description

Mantra Esplanade Cairns sits within a prime location, walking distance to the swimming lagoon, pier and marina and a variety of restaurants, bars and cafes right at its door. Offering an extensive range of hotel, one and two bedroom apartments, pool, spa and fully equipped exercise room, Mantra Esplanade Cairns attracts both leisure and corporate visitors to the region. Enjoy a truly tropical lifestyle where on your days off you ca explore neighbouring islands, take a trip out to the Great Barrier Reef or enjoy the slower pace of a local market or two.

Purpose

As Assistant Manager, you will take the lead in orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities where you connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Primary Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills and Experience

• Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor
• Proficiency in using reservation and property management systems is a plus
• Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills
• Masterful in the art of both the written and spoken communication
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.