Front Office Manager — Guest Experience Leader

Oaks Hotels, Resorts & Suites; Cairns Regional; On-site; AUD 80,000 - 82,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Wellness

Job summary

Oaks Cairns Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will welcome guests and drive exceptional service while managing daily operations.

With a minimum 2 years in hotel supervision, you’ll lead a diverse team, oversee rosters, assist with recruitment, and ensure accurate bookings. The role requires flexibility, strong communication, and a commitment to guest satisfaction.

Qualifications

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.

Responsibilities

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Skills

People management

Customer service

Communication

Shift flexibility

Trust accounting

Job description

Oaks Cairns Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis. You will welcome guests and drive exceptional service while managing daily operations.

With a minimum 2 years in hotel supervision, you’ll lead a diverse team, oversee rosters, assist with recruitment, and ensure accurate bookings. The role requires flexibility, strong communication, and a commitment to guest satisfaction.