Front Office Team Leader: Elevate Guest Experience

Novotel Hotels; Cairns Regional; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Global accommodation and F&B discounts

Access to Accor training platform

Recognition of service anniversaries

Job summary

Novotel Cairns Oasis Resort seeks a motivated Front Office Team Leader to oversee day-to-day front desk operations and support guest experiences.

You will lead and support the Front Office team to ensure smooth arrivals, departures, and in-house journeys while maintaining high service standards and operational efficiency. Training and coaching to grow the team is a key part of the role.

Qualifications

• Front office or guest services experience in a hotel or resort.
• Experience leading or supervising a team or strong readiness to step up.
• Strong communication and interpersonal skills.
• Ability to stay calm, organised and solution-focused in a busy environment.

Responsibilities

• Overseeing daily front desk operations including check-in, check-out and guest services.
• Leading, supporting and motivating Front Office team members during shift.
• Ensuring exceptional guest experiences through prompt, friendly and efficient service.
• Handling guest enquiries and feedback and resolving issues in a professional manner.
• Maintaining smooth communication between Front Office and other resort departments.
• Driving training, development and ongoing coaching to strengthen team capability.
• Ensuring accurate use of property management systems such as Opera Cloud.
• Driving a positive, welcoming and professional front office environment.

Skills

Front Office Experience

Team Leadership

Guest Service

Communication Skills

Tools

Opera Cloud

Job description

Novotel Cairns Oasis Resort seeks a motivated Front Office Team Leader to oversee day-to-day front desk operations and support guest experiences.

You will lead and support the Front Office team to ensure smooth arrivals, departures, and in-house journeys while maintaining high service standards and operational efficiency. Training and coaching to grow the team is a key part of the role.