Front Office Manager: Guest Experience Champion

Minor Hotels ANZ; Cairns Regional; Presencial; AUD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Descripción de la vacante

Minor Hotels ANZ’s Oaks Cairns Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis in Cairns, Australia. You will drive guest experiences from arrival to departure with warmth and professionalism, maintain front office standards, and support recruitment and rostering.

This role requires at least two years in a supervisory hotel role, excellent people skills, and strong written/spoken communication.

Formación

• Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Understanding of Trust accounting.
• Availability to work a variety of shifts, including weekends and public holidays if required.

Responsabilidades

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

Conocimientos

People management

Customer service

Communication

Trust accounting

Shift flexibility

Descripción del empleo

Minor Hotels ANZ’s Oaks Cairns Hotel is seeking an experienced Front Office Manager to lead the Front Office team on a full-time basis in Cairns, Australia. You will drive guest experiences from arrival to departure with warmth and professionalism, maintain front office standards, and support recruitment and rostering.

This role requires at least two years in a supervisory hotel role, excellent people skills, and strong written/spoken communication.