Front Office Team Lead – Guest Experience Champion

Accor Apartments & Realty; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Accor Apartments & Realty in Canberra is seeking an Assistant Manager to lead the Front Office team and deliver memorable guest experiences. You will maintain high energy across shifts and collaborate with other departments to ensure seamless operations.

You will mentor staff, manage rosters, and respond to guest feedback, resolving issues promptly while upholding service standards and a culture of hospitality.

Qualifications

• Experience leading Front Office teams (Supervisor/Team Leader).
• Proficiency with written and spoken communication.
• Ability to multi-task and work under pressure with strong organisational skills.

Responsibilities

• Lead the Front Office Team and guide day-to-day operations.
• Coordinate roster planning and staff development.
• Engage with guests to resolve issues and improve service quality.
• Collaborate with other departments to ensure smooth operations.
• Display authentic leadership across night, weekend, and holiday shifts.

Skills

Front Office Ops

Leadership

Reservation systems

Time management

Communication

Flexible schedule

Tools

PMS (Property Management System)

Job description

Accor Apartments & Realty in Canberra is seeking an Assistant Manager to lead the Front Office team and deliver memorable guest experiences. You will maintain high energy across shifts and collaborate with other departments to ensure seamless operations.

You will mentor staff, manage rosters, and respond to guest feedback, resolving issues promptly while upholding service standards and a culture of hospitality.