Front Office Lead: Guest Experience Champion

Accor Apartments & Realty; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Accor Apartments & Realty is seeking a Duty Manager to lead the Front Office team and deliver exceptional guest experiences at our Brisbane hotel. You will oversee daily operations, mentor staff, handle guest feedback, and collaborate with other departments to maintain service excellence.

You will manage rosters, adapt to a rotating schedule including nights and weekends, and communicate effectively to resolve challenges quickly while maintaining a positive team energy.

Qualifications

• Front Office leadership experience, prefer Team Leader or Supervisor roles.
• Strong written and verbal communication skills.
• Ability to multitask and stay organized under pressure.
• Flexible schedule including nights, weekends, and public holidays.

Responsibilities

• Lead the Front Office Team and oversee day-to-day operations.
• Mentor staff and support skill-building in a collaborative environment.
• Engage with guests to resolve issues and enhance guest experiences.
• Contribute to roster planning and shift coverage.
• Collaborate with other departments to ensure high service standards.

Tools

Reservation systems

Property Management Systems (PMS)

Job description

Accor Apartments & Realty is seeking a Duty Manager to lead the Front Office team and deliver exceptional guest experiences at our Brisbane hotel. You will oversee daily operations, mentor staff, handle guest feedback, and collaborate with other departments to maintain service excellence.

You will manage rosters, adapt to a rotating schedule including nights and weekends, and communicate effectively to resolve challenges quickly while maintaining a positive team energy.