Front Office Leader – Guest Experience, Sydney

seek.com.au; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

seek.com.au, on behalf of a hotel in Sydney's Eastern Suburbs, is seeking an experienced Front Office Manager to lead the daily front office operations and guest services.

You will oversee reception, reservations, and a small team, ensuring seamless check-in/out, high standards of service and efficient coordination with housekeeping and maintenance. This is a hands-on leadership role offering a key strategic position within a dynamic hospitality environment in Sydney.

Qualifications

• Previous experience in a Front Office Manager, Assistant Front Office Manager or senior hotel reception role.
• Strong leadership, communication and organisational skills.
• Excellent customer service skills and a professional, guest‑focused approach.
• The ability to manage competing priorities and work effectively under pressure.
• Sound knowledge of hotel reservations, front office procedures and property management systems.
• A proactive, hands‑on attitude with a strong focus on teamwork and operational efficiency.

Responsibilities

• Oversee the daily operations of the front office and reception team.
• Lead, train, motivate and develop front office staff.
• Ensure a professional, welcoming and seamless guest experience from check‑in to check‑out.
• Manage reservations, room allocations, guest enquiries and complaints.
• Monitor occupancy, room revenue and front office performance.
• Coordinate with housekeeping, maintenance and other departments to ensure efficient hotel operations.
• Manage reception procedures, cash handling, reporting and administration.

Skills

Front Office Leadership

Guest Service Excellence

Communication Skills

Organisational Skills

Team Leadership

Tools

Property Management Systems

Job description

seek.com.au, on behalf of a hotel in Sydney's Eastern Suburbs, is seeking an experienced Front Office Manager to lead the daily front office operations and guest services.

You will oversee reception, reservations, and a small team, ensuring seamless check-in/out, high standards of service and efficient coordination with housekeeping and maintenance. This is a hands-on leadership role offering a key strategic position within a dynamic hospitality environment in Sydney.