Front Office Assistant Manager: Guest Experience Leader

Pullman; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Accor in Sydney is seeking a Front Office Supervisor to oversee day-to-day operations, motivate the team, and ensure exceptional guest service. You will assist with check-in/out, respond to emergencies, and coordinate with other departments to maintain smooth hotel operations.

The role requires Opera/Opera Cloud experience, strong communication, leadership, and compliance with service standards. Applicants must have full working rights in Australia; visa sponsorship is not available.

Qualifications

• Experience in hotel front office operations.
• Proficient with Opera/Opera Cloud and MS Office.
• Guest-focused with flexible, fast-paced environment.
• Strong leadership and communication skills.
• Hold valid RSA certificate and First Aid training.

Responsibilities

• Oversee day-to-day Front Office operations.
• Supervise and motivate team members.
• Ensure smooth operations in absence of senior management.
• Resolve guest complaints to reach win-win outcomes.
• Assist with check-in/check-out of guests.
• Respond to emergencies.

Skills

Guest focus

Leadership

Communication

Problem solving

RSA compliance

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Accor in Sydney is seeking a Front Office Supervisor to oversee day-to-day operations, motivate the team, and ensure exceptional guest service. You will assist with check-in/out, respond to emergencies, and coordinate with other departments to maintain smooth hotel operations.

The role requires Opera/Opera Cloud experience, strong communication, leadership, and compliance with service standards. Applicants must have full working rights in Australia; visa sponsorship is not available.