Guest Experience Front Office Leader

Affinity Migration Group Pty; Alice Springs; On-site; AUD 90,000 - 120,000; Full time

Job summary

Affinity Migration Group Pty is seeking a Front Office Manager to lead the Front Office and Guest Services teams in a Sydney hotel. You will ensure high guest satisfaction, maintain brand standards, and drive service excellence across shift operations.

You will manage rosters, guest communications, and daily briefings while working closely with the Director of Rooms to deliver a premium Kimpton-inspired hospitality experience.

Qualifications

• Diploma in Hotel Management or equivalent required.
• Proven leadership in Front Office with guest service focus.
• Strong communication and brand-standard knowledge essential.

Responsibilities

• Oversee Front Office and Guest Services staff and operations.
• Ensure guest service quality and adherence to brand standards.
• Prepare and post rosters in line with hotel needs.
• Coordinate guest arrivals/departures and smooth check-in/out.

Skills

Front Office Leadership

Guest Services

Staff Training

Communication

IT Systems

Education

Diploma in Hotel Management

Tools

PMS

Job description

Affinity Migration Group Pty is seeking a Front Office Manager to lead the Front Office and Guest Services teams in a Sydney hotel. You will ensure high guest satisfaction, maintain brand standards, and drive service excellence across shift operations.

You will manage rosters, guest communications, and daily briefings while working closely with the Director of Rooms to deliver a premium Kimpton-inspired hospitality experience.