FRONT OFFICE MANAGER

seek.com.au; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

seek.com.au, on behalf of a hotel in Sydney's Eastern Suburbs, is seeking an experienced Front Office Manager to lead the daily front office operations and guest services.

You will oversee reception, reservations, and a small team, ensuring seamless check-in/out, high standards of service and efficient coordination with housekeeping and maintenance. This is a hands-on leadership role offering a key strategic position within a dynamic hospitality environment in Sydney.

Qualifications

• Previous experience in a Front Office Manager, Assistant Front Office Manager or senior hotel reception role.
• Strong leadership, communication and organisational skills.
• Excellent customer service skills and a professional, guest‑focused approach.
• The ability to manage competing priorities and work effectively under pressure.
• Sound knowledge of hotel reservations, front office procedures and property management systems.
• A proactive, hands‑on attitude with a strong focus on teamwork and operational efficiency.

Responsibilities

• Oversee the daily operations of the front office and reception team.
• Lead, train, motivate and develop front office staff.
• Ensure a professional, welcoming and seamless guest experience from check‑in to check‑out.
• Manage reservations, room allocations, guest enquiries and complaints.
• Monitor occupancy, room revenue and front office performance.
• Coordinate with housekeeping, maintenance and other departments to ensure efficient hotel operations.
• Manage reception procedures, cash handling, reporting and administration.

Skills

Front Office Leadership

Guest Service Excellence

Communication Skills

Organisational Skills

Team Leadership

Tools

Property Management Systems

Job description

Are you an experienced hospitality professional with a passion for guest service, strong leadership skills and the ability to keep hotel operations running smoothly?

We are seeking a motivated, hands‑on Front Office Manager to join our team at a hotel located in Sydney’s sought‑after Eastern Suburbs and Beaches.

This is an excellent opportunity for a confident hospitality professional who enjoys leading a team, delivering exceptional guest experiences and playing a key role in the day-to‑day success of a hotel.

About the Role

Reporting to hotel management, you will oversee the daily front office operations, lead and support the reception team, and ensure a consistently high standard of guest service.

Key Responsibilities

Oversee the daily operations of the front office and reception team.

Lead, train, motivate and develop front office staff.

Ensure a professional, welcoming and seamless guest experience from check‑in to check‑out.

Manage reservations, room allocations, guest enquiries and complaints.

Monitor occupancy, room revenue and front office performance.

Coordinate with housekeeping, maintenance and other departments to ensure efficient hotel operations.

Manage reception procedures, cash handling, reporting and administration.

Maintain high standards of presentation, service delivery and compliance with hotel policies.

About You

To be successful in this role, you will have:

Previous experience in a Front Office Manager, Assistant Front Office Manager or senior hotel reception role.

Strong leadership, communication and organisational skills.

Excellent customer service skills and a professional, guest‑focused approach.

The ability to manage competing priorities and work effectively under pressure.

Sound knowledge of hotel reservations, front office procedures and property management systems.

A proactive, hands‑on attitude with a strong focus on teamwork and operational efficiency.

What We Offer

The opportunity to join a professional and supportive hotel management team.

A key leadership position with responsibility and the opportunity to make a difference.

A desirable location in Sydney’s Eastern Suburbs and Beaches.

A rewarding role within a dynamic hospitality environment.

Competitive remuneration commensurate with experience.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .