Duty Manager - Front Office Leader for Guest Experience

Hyatt Hotels Corporation; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Complimentary nights after onboarding

Discounted accommodation for staff

Rewards and recognition programs

Learning and development opportunities

Dry cleaning for work attire

Discounted city parking

International career opportunities

Job summary

Hyatt Hotels Corporation in Sydney is seeking a proactive Duty Manager to lead our Front Office and Guest Services teams. You will drive daily operations, ensuring an elevated guest experience while supporting the Assistant Director of Rooms.

The ideal candidate has proven Duty Manager experience in a busy hotel, strong communication, and a passion for service excellence. This role requires flexibility for rosters, including overnight shifts, with NSW RSA and First Aid desirable.

Qualifications

• Demonstrated experience as a Duty Manager in a high-volume hotel operation.
• Experience working with OPERA property management system.
• Excellent communication skills, with the ability to lead by example and motivate the team.
• A focus on delivering exceptional guest service and resolving issues efficiently and effectively.
• Strong problem-solving skills and the ability to work efficiently under pressure.
• A proactive attitude with the ability to manage multiple tasks in a fast-paced environment.
• Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed).
• A current NSW RSA and First Aid Qualification is desirable.

Responsibilities

• The day to day leadership, supervision and management of associates in the Front Office department.
• Acting as a point of escalation for emergency situations.
• Maintaining complete knowledge of all room types, the hotel matrix and facilities.
• Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback.
• Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins.

Skills

Excellent communication

Leadership

Guest service

Problem-solving

Multitasking

Roster management

Tools

OPERA PMS

Job description

Hyatt Hotels Corporation in Sydney is seeking a proactive Duty Manager to lead our Front Office and Guest Services teams. You will drive daily operations, ensuring an elevated guest experience while supporting the Assistant Director of Rooms.

The ideal candidate has proven Duty Manager experience in a busy hotel, strong communication, and a passion for service excellence. This role requires flexibility for rosters, including overnight shifts, with NSW RSA and First Aid desirable.