Front Office Heartist: Guest Experience & Reservations

Accor; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Accor in Sydney is seeking a Front Office All Rounder to welcome guests from inquiry to check-out, coordinating room availability, rates and upgrades to create memorable stays. You will be the go-to contact for guest requests, cancellations and reservations, ensuring accuracy and a seamless experience.

You should bring hospitality focus, strong communication, experience with reservation systems (Opera Cloud is a plus), and a flexible rotating schedule including mornings, evenings, overnights,

Qualifications

• Customer service-oriented with strong communication skills.
• Hospitality experience preferred.
• Proficiency with reservation and property management systems (Opera Cloud a plus).
• Ability to stay calm under pressure and solve problems.
• Team player with a positive attitude.
• Flexible rotating schedule including mornings, evenings, overnights, weekends and public holidays.

Responsibilities

• Manage reservations via phone, email and online platforms with accurate information on availability, rates and offers.
• Be the first point of contact for guest inquiries, modifications and cancellations.
• Allocate rooms based on guest preferences and availability for a smooth stay.
• Handle payments securely and verify billing details.
• Suggest upgrades and special amenities to enhance guest experience.
• Maintain reservation records to monitor availability and ensure smooth check-ins/check-outs.
• Resolve guest complaints and turn challenges into opportunities.

Skills

Customer service

Communication

Reservation systems

Problem solving

Teamwork

Flexible schedule

Tools

Opera Cloud

Job description

Accor in Sydney is seeking a Front Office All Rounder to welcome guests from inquiry to check-out, coordinating room availability, rates and upgrades to create memorable stays. You will be the go-to contact for guest requests, cancellations and reservations, ensuring accuracy and a seamless experience.

You should bring hospitality focus, strong communication, experience with reservation systems (Opera Cloud is a plus), and a flexible rotating schedule including mornings, evenings, overnights,