Front Office Lead: Guest Experience & Growth Mentor

Accorhotel; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Dining discount

Hotel stays discount

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Job summary

EVT is seeking a Front Office Manager to lead daily Front Office operations, ensuring an exceptional guest experience in a fast-paced hotel setting. You will manage staff, uphold service standards, and drive revenue through effective occupancy and yield strategies.

The role emphasizes people leadership, budgeting, and cross-department coordination, with a focus on delivering inconsistency-free service and a strong guest-centric culture. 12-month maternity leave contract starting early October.

Qualifications

• Experience leading Front Office teams in fast-paced hotel environments.
• Strong people management and coaching skills.
• Knowledge of occupancy/yield management and upselling techniques.

Responsibilities

• Lead daily Front Office operations to ensure seamless guest experiences.
• Oversee operations in absence of Hotel/General Manager.
• Coach team on service values and ensure consistent guest service.
• Coordinate staffing across departments to meet operational and financial targets.
• Maintain high lobby visibility during VIP and group arrivals.

Skills

Front Office management

Leadership

Budget control

Staff development

RSA certification

Shift planning

Job description

EVT is seeking a Front Office Manager to lead daily Front Office operations, ensuring an exceptional guest experience in a fast-paced hotel setting. You will manage staff, uphold service standards, and drive revenue through effective occupancy and yield strategies.

The role emphasizes people leadership, budgeting, and cross-department coordination, with a focus on delivering inconsistency-free service and a strong guest-centric culture. 12-month maternity leave contract starting early October.