Front Office Supervisor: Elevate Guest Experience

Lync Dental; Sydney; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

Movie tickets + discounts on GoldClass

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

community & volunteering opportunities

Job summary

EVT is seeking a Front Office leader in Sydney to drive daily hotel operations, guest experiences, and a high-performance team across multiple venues. This role focuses on occupancy management, budget adherence, and service excellence in a fast-paced hotel environment.

You will recruit, train, and develop front office staff, ensure WH&S compliance, and collaborate across departments to meet financial targets.

Qualifications

• 2+ years of experience in hotel front office operations.
• Strong understanding of occupancy and yield management strategies.
• RSA certification or willingness to obtain one.
• Flexibility to work AM/PM shifts and weekends.

Responsibilities

• Lead the daily operations of the Front Office, ensuring guest experiences and team performance.
• Oversee hotel operations in absence of Hotel Manager or General Manager.
• Drive service culture and coach team on service values.
• Coordinate staffing across departments to align with operational needs and budgets.
• Maintain high visibility in the lobby during VIP and group arrivals.

Skills

Front office management

Communication

Team leadership

Budget management

Staff rostering

RSA certification

Job description

EVT is seeking a Front Office leader in Sydney to drive daily hotel operations, guest experiences, and a high-performance team across multiple venues. This role focuses on occupancy management, budget adherence, and service excellence in a fast-paced hotel environment.

You will recruit, train, and develop front office staff, ensure WH&S compliance, and collaborate across departments to meet financial targets.