Front Office Manager: Guest Experience Leader

EVT Group; Jindabyne; Presencial; AUD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

50% off dining and stays across EVT

$2 movie tickets + cinema discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Resumo da oferta

EVT Group in Jindabyne is seeking a Front Office Manager to lead the Front Office team and drive exceptional guest experiences across our lakeside hotels and venues. You will oversee daily operations, coaching staff and ensuring service standards while collaborating with leadership on budgets and targets.

Join a dynamic Daymaker network with growth opportunities, diverse hospitality properties, and a focus on delivering memorable guest moments across EVT brands.

Qualificações

• 2+ years of experience in hotel front office operations.
• Strong people management and leadership skills.
• Proven ability to manage budgets and rostering.
• Excellent communication and guest service focus.
• RSA certification or willingness to obtain one.

Responsabilidades

• Lead the daily operations of the Front Office and deliver guest experiences.
• Oversee hotel operations in absence of the Hotel Manager.
• Drive service culture and coaching across the team.
• Coordinate staffing across departments to meet operational and budget needs.
• Maintain high visibility in the lobby during VIP and group arrivals.
• Prepare monthly reports and collaborate with GM and Financial Controller.

Conhecimentos

Front Office operations

People management

Communication

Budget management

Staff development

Rostering

RSA certification

Descrição da oferta de emprego

EVT Group in Jindabyne is seeking a Front Office Manager to lead the Front Office team and drive exceptional guest experiences across our lakeside hotels and venues. You will oversee daily operations, coaching staff and ensuring service standards while collaborating with leadership on budgets and targets.

Join a dynamic Daymaker network with growth opportunities, diverse hospitality properties, and a focus on delivering memorable guest moments across EVT brands.