Front Office Manager – Guest Experience Lead

Vantage Data Centers Australia Pty Ltd; Sydney; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

50% dining and stays across EVT hotels

Movie tickets discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Job summary

EVT in Sydney is seeking a Front Office Manager to lead daily Front Office operations and deliver our signature guest experience. You will manage a busy service environment, mentor front desk teams, and ensure smooth check-in/check-out while upholding WH&S standards.

The role also involves staffing coordination, budgeting, revenue focus, and resolving guest feedback. A 2+ year background in front office is required; RSA is preferred.

Qualifications

• 2+ years in hotel front office operations.
• Experience leading a team in a high-volume hotel.
• Strong communication and interpersonal skills.
• Knowledge of occupancy/yield management and budgeting.

Responsibilities

• Lead the daily operations of the Front Office and deliver seamless guest experiences.
• Oversee operations in the absence of the Hotel Manager or GM.
• Coach the team on service values and maintain a strong service culture.
• Coordinate staffing across departments to meet operational and financial targets.
• Maintain high lobby visibility during VIP and group arrivals.

Skills

Front Office Ops

People Management

Occupancy Management

Budget Control

Guest Service

Staffing / Rostering

RSA Certification

Shift Flexibility

Job description

EVT in Sydney is seeking a Front Office Manager to lead daily Front Office operations and deliver our signature guest experience. You will manage a busy service environment, mentor front desk teams, and ensure smooth check-in/check-out while upholding WH&S standards.

The role also involves staffing coordination, budgeting, revenue focus, and resolving guest feedback. A 2+ year background in front office is required; RSA is preferred.