Front Office Lead: Guest Experience & Operations

Chargrill Charlie'S; Sydney; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

50% dining and stays across EVT hotels

$2 movie tickets + discounts on Gold/“

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

EVT is seeking a Front Office leader in Sydney to oversee daily hotel operations and guest services. This is a 12-month maternity leave contract starting at the beginning of October, with a focus on delivering exceptional guest experiences across shifts.

You will coach staff, manage staffing and budgets, drive occupancy strategies, and maintain a visible leadership presence in the lobby, especially during VIP arrivals. RSA is required; weekend work may be required.

Qualifications

• 2+ years of experience in hotel front office operations.
• Strong understanding of occupancy and yield management strategies.
• Excellent communication and interpersonal skills; able to lead, motivate and develop teams.

Responsibilities

• Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
• Oversee hotel operations in the absence of the Hotel Manager or General Manager.
• Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
• Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
• Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.

Skills

Front Office leadership

Yield management

Guest service

Budget management

Staff coaching

RSA

Shift flexibility

Job description

EVT is seeking a Front Office leader in Sydney to oversee daily hotel operations and guest services. This is a 12-month maternity leave contract starting at the beginning of October, with a focus on delivering exceptional guest experiences across shifts.

You will coach staff, manage staffing and budgets, drive occupancy strategies, and maintain a visible leadership presence in the lobby, especially during VIP arrivals. RSA is required; weekend work may be required.