Front Office Duty Manager: Lead Guest Experience

Hyatt Regency; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation for staff

Reward and recognition programs

Learning and development opportunities

Complimentary dry cleaning for workAtt

Discounted city parking

International career opportunities

Job summary

Hyatt Regency Sydney invites you to join the Front Office as a Duty Manager. You will lead a passionate service team, supported by the Front Office Manager, overseeing daily operations and guest experiences.

You will guide staff, manage emergencies, and ensure exceptional service while maintaining knowledge of room types and hotel facilities. The role requires flexibility to work a rotating roster, including overnights where needed.

Qualifications

• Proven experience as a Duty Manager in a high-volume hotel.
• Strong leadership and guest-service mindset.
• Experience with OPERA property management system.
• Ability to resolve issues quickly and professionally.

Responsibilities

• Lead Front Office and Guest Services teams on a daily basis.
• Act as escalation point for emergencies.
• Maintain knowledge of room types, hotel matrix and facilities.
• Handle guest queries and complaints with professionalism.
• Coach and monitor employee performance, including feedback.

Skills

Duty Manager experience

Excellent communication

Guest service focus

Problem-solving skills

Leadership and supervision

Multitasking in fast-paced environment

Tools

OPERA PMS

Job description

Hyatt Regency Sydney invites you to join the Front Office as a Duty Manager. You will lead a passionate service team, supported by the Front Office Manager, overseeing daily operations and guest experiences.

You will guide staff, manage emergencies, and ensure exceptional service while maintaining knowledge of room types and hotel facilities. The role requires flexibility to work a rotating roster, including overnights where needed.