Duty Manager- Front Office

Hyatt Regency; Sydney; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation for staff

Rewards and recognition programs

Learning and development opportunities

Complimentary dry cleaning for workAtt

Discounted city parking

Global career opportunities with Hyatt

Job summary

Hyatt Regency in Sydney is seeking an Assistant Duty Manager to lead a passionate Front Office team and ensure guests enjoy an elevated experience. You will be supported by the Assistant Director of Rooms and guide operations to maintain seamless guest services and smooth daily activities.

The ideal candidate will have Duty Manager experience in a high-volume hotel, be proficient with OPERA, and demonstrate outstanding communication and guest-service focus under pressure.

Qualifications

• Proven experience as a Duty Manager in a high-volume hotel.
• Experience working with OPERA property management system.
• Excellent communication skills with leadership by example.
• Focus on delivering exceptional guest service and issue resolution.
• Strong multi-tasking abilities under pressure.

Responsibilities

• Lead day-to-day operations of Front Office and Guest Services teams.
• Act as escalation point for emergencies and guest issues.
• Maintain knowledge of room types, hotel matrix and facilities.
• Coach and train staff, monitor performance and provide feedback.
• Handle client queries and complaints with professionalism.

Skills

Leadership

Guest service

Communication skills

Problem-solving

Staff coaching

Tools

OPERA PMS

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting and rare opportunity for an emerging hotelier to join our established Front Office team as an Assistant Manager (Duty Manager).

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Complimentary dry cleaning for work attire
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.

Responsibilities Include:

• The day to day leadership, supervision and management of associates in the Front Office department
• Acting as a point of escalation for emergency situations
• Maintaining complete knowledge of all room types, the hotel matrix and facilities
• Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback
• Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

Our Ideal Candidate will possess:

• Demonstrated experience as a Duty Manager in a high volume, hotel operation
• Experience working with OPERA property management system
• Excellent communication skills, with the ability to lead by example and motivate the team
• A focus on delivering exceptional guest service and resolving issues efficiently and effectively
• Strong problem-solving skills and the ability to work efficiently under pressure
• A proactive attitude with the ability to manage multiple tasks in a fast-paced environment
• Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)
• A current NSW RSA and First Aid Qualification is desirable