Duty Manager

Hyatt Regency; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12 complimentary nights after 90 days

Discounted accommodation for staff

Reward and recognition programs

Learning and development opportunities

Complimentary dry cleaning for workAtt

Discounted city parking

International career opportunities

Job summary

Hyatt Regency Sydney invites you to join the Front Office as a Duty Manager. You will lead a passionate service team, supported by the Front Office Manager, overseeing daily operations and guest experiences.

You will guide staff, manage emergencies, and ensure exceptional service while maintaining knowledge of room types and hotel facilities. The role requires flexibility to work a rotating roster, including overnights where needed.

Qualifications

• Proven experience as a Duty Manager in a high-volume hotel.
• Strong leadership and guest-service mindset.
• Experience with OPERA property management system.
• Ability to resolve issues quickly and professionally.

Responsibilities

• Lead Front Office and Guest Services teams on a daily basis.
• Act as escalation point for emergencies.
• Maintain knowledge of room types, hotel matrix and facilities.
• Handle guest queries and complaints with professionalism.
• Coach and monitor employee performance, including feedback.

Skills

Duty Manager experience

Excellent communication

Guest service focus

Problem-solving skills

Leadership and supervision

Multitasking in fast-paced environment

Tools

OPERA PMS

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting and rare opportunity for an emerging hotelier to join our established Front Office team as an Assistant Manager (Duty Manager).

As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt include:

• After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Complimentary dry cleaning for work attire
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

The Role:

As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Front Office Manager, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.

Responsibilities Include:

• The day to day leadership, supervision and management of associates in the Front Office department
• Acting as a point of escalation for emergency situations
• Maintaining complete knowledge of all room types, the hotel matrix and facilities
• Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback
• Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins

Our Ideal Candidate will possess:

• Demonstrated experience as a Duty Manager in a high volume, hotel operation
• Experience working with OPERA property management system
• Excellent communication skills, with the ability to lead by example and motivate the team
• A focus on delivering exceptional guest service and resolving issues efficiently and effectively
• Strong problem-solving skills and the ability to work efficiently under pressure
• A proactive attitude with the ability to manage multiple tasks in a fast-paced environment
• Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)
• A current NSW RSA and First Aid Qualification is desirable