Front Office Duty Manager — Lead Guest Experience & Ops

Ibis Styles; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Heartist rates discounts

Global staff travel opportunities

Continuous learning

Collaborative team environment

Job summary

Ibis Styles Sydney Central is seeking a Duty Manager or experienced Front Office Supervisor to lead the day-to-day Front Office operations with a customer-first mindset. You will supervise the team, ensure smooth running in the absence of senior management, and uphold high service standards across all guest interactions.

Proficiency in Opera/Opera Cloud, Microsoft Outlook and Office is preferred. A valid RSA, CPR and First Aid certificates are required; you must be flexible to work a rotating

Qualifications

• Experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office
• Guest-obsessed focus with the ability to adapt in a fast-paced environment
• Ability to navigate through change and provide quick-thinking solutions
• Leadership qualities with willingness to assist colleagues across departments
• Clear and confident communication in writing and speech
• Available to work a rotating roster including mornings, evenings and overnights
• Holder of RSA, CPR & First Aid certificates

Responsibilities

• Assist and oversee the day-to-day operations of the Front Office team
• Supervise and mentor team members with leadership abilities
• Ensure the smooth and efficient running of the hotel in absence of senior management with high customer service
• Actively resolve complaints and challenges presented by guests to reach win-win outcomes
• Process and assist with check-in and check-out of guests
• Respond to and coordinate emergency situations

Skills

Front Office leadership

Guest service

Communication

Leadership

Problem solving

Tools

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Job description

Ibis Styles Sydney Central is seeking a Duty Manager or experienced Front Office Supervisor to lead the day-to-day Front Office operations with a customer-first mindset. You will supervise the team, ensure smooth running in the absence of senior management, and uphold high service standards across all guest interactions.

Proficiency in Opera/Opera Cloud, Microsoft Outlook and Office is preferred. A valid RSA, CPR and First Aid certificates are required; you must be flexible to work a rotating