Front Office Duty Manager: Guest Experience Champion

Pullman; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy Training

Job summary

Accor, at Sydney Olympic Park’s Pullman, is seeking an Assistant Manager (Duty Manager) to lead the Front Office team during shifts, ensuring smooth operations and exceptional guest service. This role focuses on coaching, reporting, and delivering a consistent guest experience across departments.

You will mentor team members, conduct briefings, and manage rostering while upholding brand standards and compliance in a fast-paced hotel environment.

Qualifications

• Previous supervisory or leadership experience in a hotel Front Office environment or similar.

Responsibilities

• Leading the Front Office team during your shift and ensuring smooth daily operations
• Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
• Coaching, mentoring and supporting Front Office team members to achieve service excellence
• Conducting shift briefings, handovers and team communication updates
• Building strong working relationships across all hotel departments to ensure seamless operations
• Monitoring hotel standards, procedures and compliance requirements
• Assisting with team training, development and performance management
• Supporting recruitment, onboarding and rostering activities as required
• Managing daily balancing procedures and ensuring accurate reporting
• Acting as the senior hotel representative and decision‑maker during your shift
• Leading by example through a visible and hands‑on approach to service delivery

Skills

Supervisory experience

Guest service standards

Effective communication

People development

Problem solving

Calm under pressure

Organisational skills

RSA/First Aid readiness

Opera Cloud knowledge

Roster management

Tools

Opera Cloud

Job description

Accor, at Sydney Olympic Park’s Pullman, is seeking an Assistant Manager (Duty Manager) to lead the Front Office team during shifts, ensuring smooth operations and exceptional guest service. This role focuses on coaching, reporting, and delivering a consistent guest experience across departments.

You will mentor team members, conduct briefings, and manage rostering while upholding brand standards and compliance in a fast-paced hotel environment.