Front Office Duty Manager - Lead Guest Experience

268 HOTEL OP PTY LTD; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Immediate start + full time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. is hiring a Front Office Duty Manager in Adelaide to oversee the reception desk, greet owners and guests, and manage local area information.

You will lead and train a team to deliver exceptional service and handle guest issues as they arise. The role requires frontline supervisory experience, knowledge of Opera PMS, and strong communication and organizational skills, with flexibility to cover weekends and holidays.

Qualifications

• Experience in a Front Office department at a supervisory level (3 years) or equivalent.
• Knowledge of hotel property management systems, Opera preferred.
• Excellent communication skills, written and verbal.
• Ability to lead, train and develop a proactive team.
• Proven ability to manage guest issues and maintain high customer service levels.

Responsibilities

• Oversee efficient day-to-day reception operations and guest check-in/check-out.
• Greet owners and guests and provide information on local attractions.
• Resolve guest issues and escalate when needed.
• Build and lead a high-performing front office team.
• Schedule and supervise staff to cover rosters including weekends.

Skills

Front Office supervisory

Customer service

Communication skills

Time management

Multitasking

Problem solving

Attention to detail

Team leadership

Guest relations

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. is hiring a Front Office Duty Manager in Adelaide to oversee the reception desk, greet owners and guests, and manage local area information.

You will lead and train a team to deliver exceptional service and handle guest issues as they arise. The role requires frontline supervisory experience, knowledge of Opera PMS, and strong communication and organizational skills, with flexibility to cover weekends and holidays.