Front Office Duty Manager - Lead Guest Services

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Australia; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Immediate start + part time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

Travel + Leisure Co. is seeking a Front Office Duty Manager at our Flynns Beach location, Australia. You will ensure smooth day-to-day reception operations, greet owners and guests, provide local information, and handle guest issues with a focus on service excellence.

Key requirements include supervisory Front Office experience, Opera PMS knowledge, and strong communication and multitasking abilities. The role offers a rotating roster, including weekends and public holidays, within a dynamic

Qualifications

• Front Office department supervisory experience required.
• Knowledge of Opera PMS is preferred.
• Events experience highly regarded.
• Excellent written and verbal communication skills.
• Detail-focused with the ability to multitask.
• Ability to manage time effectively and work under pressure.
• Positive, proactive customer service orientation.
• Flexibility to work a rotating roster including weekends and holidays.

Responsibilities

• Oversee efficient day-to-day operation of the Reception desk.
• Greet and register owners and guests and provide local area information.
• Manage guest issues and coordinate administration tasks.
• Build, train, and lead a frontline team to deliver high service levels.

Skills

Front Office Supervisory Experience

Opera PMS

Events experience

Communication skills

Time management

Problem solving

Microsoft Office

Guest service excellence

Tools

Opera PMS

Microsoft Office

Job description

Travel + Leisure Co. is seeking a Front Office Duty Manager at our Flynns Beach location, Australia. You will ensure smooth day-to-day reception operations, greet owners and guests, provide local information, and handle guest issues with a focus on service excellence.

Key requirements include supervisory Front Office experience, Opera PMS knowledge, and strong communication and multitasking abilities. The role offers a rotating roster, including weekends and public holidays, within a dynamic