Front Office Duty Manager — Guest Experience Leader

Wyndham Hotels & Resorts; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU/NZ

Job summary

TRYP by Wyndham Adelaide is seeking a Front Office Duty Manager to lead the reception team and ensure smooth day-to-day operations. You will greet and register owners and guests, provide local information, and resolve guest issues with a focus on service excellence.

You will develop the team, supervise frontline staff, and coordinate with other departments to maintain high levels of guest satisfaction. A calm, proactive leader with strong communication abilities is essential.

Qualifications

• Proven Front Office supervisory experience (Team Leader/Shift Supervisor/Duty Manager) for 3 years.
• Knowledge of hotel property management systems, Opera preferred.
• Excellent communication, both written and verbal, with active listening.
• Ability to multitask and stay organized in a fast-paced hotel setting.
• Strong guest service mindset and professional presentation.

Responsibilities

• Oversee day-to-day reception operations to ensure smooth guest check-in/out.
• greet and register owners and guests, provide local area information, and handle issues.
• Lead, train and develop a Front Office team to deliver outstanding service.
• Collaborate with other departments to promote guest satisfaction and operational efficiency.
• Maintain accurate records and ensure compliance with hotel procedures.

Skills

Front Office leadership

Staff Training

Communication skills

Multitasking

Time management

Customer service

Negotiation

Problem solving

Microsoft Office

Opera PMS

Team motivation

Attention to detail

Tools

Opera PMS

Microsoft Office

Job description

TRYP by Wyndham Adelaide is seeking a Front Office Duty Manager to lead the reception team and ensure smooth day-to-day operations. You will greet and register owners and guests, provide local information, and resolve guest issues with a focus on service excellence.

You will develop the team, supervise frontline staff, and coordinate with other departments to maintain high levels of guest satisfaction. A calm, proactive leader with strong communication abilities is essential.