Front Office Duty Manager — Guest Services Leader

Travel + Leisure Global Support Services Philippines Inc.; Port Macquarie; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Subsidised private health insurance

Discounted hotel stays across AU, Fiji

Immediate start + part time hours

Job summary

Travel + Leisure Co. in Port Macquarie is hiring a Front Office Duty Manager to oversee daily reception operations, greet guests, and provide information on attractions.

The role leads a front office team, ensuring outstanding customer service and smooth day-to-day experiences for owners and guests. The ideal candidate brings supervisory Front Office experience (3 years), strong communication skills, and familiarity with hotel systems (Opera preferred).

Qualifications

• 3 years experience in Front Office supervisory role (Team Leader/Shift Supervisor/Duty Manager).
• Knowledge of hotel property management systems; Opera PMS preferred.
• Excellent written and verbal communication skills.
• Detail oriented with strong multitasking and organizational abilities.
• Flexible roster including weekends and public holidays.

Responsibilities

• Greet and register owners and guests at the reception desk.
• Provide information on local attractions and services.
• Resolve guest issues and escalate where needed.
• Lead, train and develop front office team to uphold high customer service standards.

Skills

Customer service

Communication skills

Team leadership

Tools

Opera PMS

Job description

Travel + Leisure Co. in Port Macquarie is hiring a Front Office Duty Manager to oversee daily reception operations, greet guests, and provide information on attractions.

The role leads a front office team, ensuring outstanding customer service and smooth day-to-day experiences for owners and guests. The ideal candidate brings supervisory Front Office experience (3 years), strong communication skills, and familiarity with hotel systems (Opera preferred).