Front Office Duty Manager: Lead Guest Experience

Accor Apartments & Realty; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Job summary

Accor Apartments & Realty in Western Australia is seeking a Duty Manager to lead the Front Office team and deliver unforgettable guest experiences while maintaining a high level of team energy.

In this role you will connect with various departments, coordinate team engagement, oversee staff, address guest feedback, and swiftly resolve challenges that arise on each shift. This is a hands-on leadership position requiring flexibility and a customer-first mindset.

Qualifications

• Experience leading hotel Front Office teams as a supervisor or team leader.
• Experience with reservation systems and property management software is a plus.
• Strong ability to multitask and manage time effectively under pressure.
• Excellent written and verbal communication skills.
• Willingness to work a flexible rotating schedule including nights, weekends and holidays.

Responsibilities

• Oversee day-to-day hotel operations with expertise.
• Lead and mentor the Front Office Team, supporting growth and development.
• Collaborate with guests to resolve challenges and find solutions.
• Assist with roster planning and scheduling.
• Maintain high team energy and authentic leadership on every shift.

Skills

Front Office Leadership

Reservation/ PMS familiarity

Multitasking & Time management

Written & Spoken communication

Flexible shifting (nights/weekends/hol

Job description

Accor Apartments & Realty in Western Australia is seeking a Duty Manager to lead the Front Office team and deliver unforgettable guest experiences while maintaining a high level of team energy.

In this role you will connect with various departments, coordinate team engagement, oversee staff, address guest feedback, and swiftly resolve challenges that arise on each shift. This is a hands-on leadership position requiring flexibility and a customer-first mindset.