Front Office Duty Manager | Guest Experience Leader

Travel + Leisure Co.; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort staysgloball

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. in Melbourne is seeking a Duty Manager to support the Front Office Manager, greet and register owners and guests, and manage guest issues while leading a front office team to deliver exceptional service.

The role collaborates with Sales & Marketing to introduce Vacation Ownership products and enhance guest experiences. The successful candidate will bring supervisory experience, strong communication, and the ability to work a flexible roster in a fast-paced hospitality

Qualifications

• Experience in a Front Office supervisory role (Team Leader/Shift Supervisor/Duty Manager).
• Knowledge of hotel property management systems; Opera experience preferred.
• Excellent communication and active listening skills.
• Ability to multitask, manage time, and stay calm under pressure.

Responsibilities

• Support the Front Office Manager in daily operations and guest services.
• Greet and register owners and guests; provide local area information.
• Lead, train, and develop front office team; promote high service standards.
• Collaborate with Sales & Marketing to introduce Vacation Ownership products.
• Handle guest issues promptly and professionally.

Skills

Front Office supervisory experience

Customer service

Communication skills

Multitasking

Time management

MS Office

Presentation & grooming standards

Flexible roster

Tools

Opera PMS

Job description

Travel + Leisure Co. in Melbourne is seeking a Duty Manager to support the Front Office Manager, greet and register owners and guests, and manage guest issues while leading a front office team to deliver exceptional service.

The role collaborates with Sales & Marketing to introduce Vacation Ownership products and enhance guest experiences. The successful candidate will bring supervisory experience, strong communication, and the ability to work a flexible roster in a fast-paced hospitality