Duty Manager: Front Office Leader at Luxury CBD Hotel

Doma Hotels; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on accommodation

Parking

Wellness facilities (spa & gym)

Staff bootcamp

Food and beverage discounts

Early bird access to DOMA residentials

Job summary

DOMA's Little National Hotel Adelaide is seeking an experienced Duty Manager to lead the Front Office team, mentor staff, and uphold service standards. The role emphasizes guest safety, decision-making, and acting as a fire warden with RSA and First Aid certificates current.

Ideal candidates will bring a warm personality, passion for customer service, and the ability to create memorable experiences while managing shift operations and staff training.

Qualifications

• - Current RSA, First Aid and Responsible Persons Badge required.
• - Knowledge and skills sufficient to train the Front Office Team.
• - Advanced time management and ability to manage competing priorities.
• - Leadership and mentoring to build an inclusive, supportive team.
• - Ability to work under minimal supervision and maintain guest data confidentiality.
• - Excellent presentation and professional presence.
• - Willingness to exceed expectations.
• - Ability to work rotating shifts (early mornings, evenings, weekends).
• - Understanding of IT: Opera PMS, Micros, Microsoft software.

Responsibilities

• - Implement policies and procedures and ensure staff adherence.
• - Seek opportunities to improve guest experience via feedback and strategies.
• - Handle guest feedback and communicate needs.
• - Build rapport with guests and colleagues through effective communication.
• - Provide orientation and training to meet expectations and perform duties.
• - Lead Front Office service excellence operations within the hotel.

Skills

RSA

First Aid

Responsible Persons Badge

Train Front Office Team

Time management

Leadership

Supervision

Rotating shifts

IT applications

Tools

Opera PMS

Micros

Microsoft Office

Job description

DOMA's Little National Hotel Adelaide is seeking an experienced Duty Manager to lead the Front Office team, mentor staff, and uphold service standards. The role emphasizes guest safety, decision-making, and acting as a fire warden with RSA and First Aid certificates current.

Ideal candidates will bring a warm personality, passion for customer service, and the ability to create memorable experiences while managing shift operations and staff training.