Front Office Duty Manager — Guest Experience Leader

Wyndham; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Immediate start + full time hours

Permanent full time opportunity

Subsidised private health insurance

Professional development funding

Discounted hotel stays across AU, Fiji

Job summary

TRYP by Wyndham Adelaide is seeking a Front Office Duty Manager to ensure smooth reception operations, greet and register owners and guests, and provide information on local attractions. You will lead and develop a team to maintain outstanding guest service, handle issues, and drive six-figure productivity with a guest-centric approach.

The role requires supervisory Front Office experience, Opera PMS knowledge, and a proactive, upbeat attitude.

Qualifications

• Proven Front Office supervisory experience at a hotel or resort.
• Strong communication and customer service skills.
• Experience leading and training teams to deliver excellent service.

Responsibilities

• Oversee day-to-day Front Office operations of the Reception desk; greet and register owners and guests; provide local information; handle guest issues.
• Build, develop, train and lead a team to deliver high levels of customer service.

Skills

Front Office Supervisory

Customer service excellence

Communication skills

Team leadership

Time management

Multitasking

Billing and bookkeeping

Detail oriented

Proficient with computer and MS Office

Flexibility with rosters

Events experience

Tools

Opera PMS

POS systems

Job description

TRYP by Wyndham Adelaide is seeking a Front Office Duty Manager to ensure smooth reception operations, greet and register owners and guests, and provide information on local attractions. You will lead and develop a team to maintain outstanding guest service, handle issues, and drive six-figure productivity with a guest-centric approach.

The role requires supervisory Front Office experience, Opera PMS knowledge, and a proactive, upbeat attitude.