Front Office Duty Manager – Guest Experience Leader

Accor; Parramatta; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

ALL Heartist Membership - discounts on

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way training platforms

Professional networking with Accor

Job summary

Accor at Sydney Olympic Park is seeking an Assistant Manager (Duty Manager) to join the Front Office leadership team. You will oversee day-to-day hotel operations during your shift, ensuring exceptional guest experiences and supporting and developing team members.

You’ll lead the Front Office during your shift, coach staff, conduct briefings, and coordinate with other departments to maintain high standards and smooth service throughout busy periods and major events.

Qualifications

• Previous supervisory or leadership experience in hotel Front Office.
• Strong knowledge of hotel operations and service standards.
• Excellent communication and interpersonal skills.
• A hands-on leadership style focused on developing people.
• Ability to stay calm in a fast-paced environment.
• Flexibility to work rotating rosters, including weekends and events.
• Experience with Opera Cloud or similar PMS is preferred.
• Valid First Aid, CPR and RSA certifications or willingness to obtain.
• Australian driver’s licence and full-time availability.

Responsibilities

• Lead Front Office team during shifts and ensure smooth operations.
• Deliver exceptional guest experiences and resolve concerns professionally.
• Coach and mentor team members to achieve service excellence.
• Conduct shift briefings, handovers and communications updates.
• Build relationships across hotel departments for seamless operations.
• Monitor standards, procedures and compliance requirements.
• Assist with training, development and performance management.
• Support recruitment, onboarding and rostering activities.
• Manage daily balancing procedures and reporting accuracy.
• Act as senior hotel representative and make shift-level decisions.
• Lead by example with a hands-on approach to service delivery.

Skills

Supervisory experience

Front Office operations

Guest service excellence

Communication skills

Tools

Opera Cloud (PMS)

Job description

Accor at Sydney Olympic Park is seeking an Assistant Manager (Duty Manager) to join the Front Office leadership team. You will oversee day-to-day hotel operations during your shift, ensuring exceptional guest experiences and supporting and developing team members.

You’ll lead the Front Office during your shift, coach staff, conduct briefings, and coordinate with other departments to maintain high standards and smooth service throughout busy periods and major events.