Front Office Duty Manager: Lead Guest Experience

Accor; Sydney; Presencial; AUD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted Heartist rates

Global career opportunities

Continuous learning

Descripción de la vacante

Accor is seeking a Duty Manager / Front Office Supervisor for Ibis Styles Sydney Central, located in Sydney. Join a team focused on delivering guest-centric service and smooth operations across a busy hotel.

Role involves overseeing Front Office, mentoring staff, handling guest concerns, and coordinating check-in/out with flexibility across shifts. RSA, CPR & First Aid required; Opera knowledge advantageous.

Formación

• Relevant experience in the hotel industry.
• Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office.
• Guest-obsessed focus with ability to adapt in a fast-paced environment.
• Ability to navigate change and provide quick thinking solutions.
• Leadership qualities with strong inter-department communication.
• Clear and confident written and verbal communication.
• Able to work a rotating roster including mornings, evenings and overnights.
• Hold a valid RSA, CPR & First Aid certificate.

Responsabilidades

• Assist and oversee day-to-day operations of the Front Office team.
• Supervise and mentor team members to motivate the team.
• Ensure smooth operation in absence of senior management with high customer service.
• Actively resolve guest complaints to reach win-win outcomes.
• Process and assist with check-in/check-out of guests.
• Respond to and coordinate emergency situations.

Conocimientos

Guest-focused

Leadership

Communication

Flexible roster

Problem solving

Herramientas

Opera/Opera Cloud

Microsoft Outlook

Microsoft Office

Descripción del empleo

Accor is seeking a Duty Manager / Front Office Supervisor for Ibis Styles Sydney Central, located in Sydney. Join a team focused on delivering guest-centric service and smooth operations across a busy hotel.

Role involves overseeing Front Office, mentoring staff, handling guest concerns, and coordinating check-in/out with flexibility across shifts. RSA, CPR & First Aid required; Opera knowledge advantageous.