Front Office Duty Manager — Hospitality Team Leader

Hyatt Regency Sydney; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary Hyatt nights (12 after 3

Discounted accommodation for staff and

Rewards and recognition programs

Learning and development opportunities

Complimentary dry cleaning for workAtt

Discounted city parking

Global career opportunities

Job summary

Hyatt Regency Sydney is seeking an experienced Duty Manager to join our Front Office team. You will lead a passionate service-driven group, guiding daily operations and guest experiences to a consistently elevated level.

Supported by the Front Office Manager, you will handle emergencies, ensure knowledge of hotel facilities, and drive guest satisfaction through effective problem-solving and coaching. Availability for rotating shifts is required.

Qualifications

• Experience as a Duty Manager in a high-volume hotel operation.
• Experience with OPERA property management system.
• Excellent communication skills and ability to lead by example.
• Focus on delivering exceptional guest service and resolving issues efficiently.
• Willingness to work a rotating roster, including overnight shifts when needed.

Responsibilities

• Lead daily operations of Front Office and Guest Services teams.
• Act as escalation point for emergencies.
• Maintain knowledge of room types, hotel matrix and facilities.
• Handle client queries and complaints professionally and communicate feedback.
• Coach and train staff and monitor performance.

Skills

Leadership

Guest service

Communication

Problem solving

Multi-tasking

Education

NSW RSA

First Aid

Tools

OPERA PMS

Job description

Hyatt Regency Sydney is seeking an experienced Duty Manager to join our Front Office team. You will lead a passionate service-driven group, guiding daily operations and guest experiences to a consistently elevated level.

Supported by the Front Office Manager, you will handle emergencies, ensure knowledge of hotel facilities, and drive guest satisfaction through effective problem-solving and coaching. Availability for rotating shifts is required.