Assistant Manager

Pullman; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy Training

Job summary

Accor, at Sydney Olympic Park’s Pullman, is seeking an Assistant Manager (Duty Manager) to lead the Front Office team during shifts, ensuring smooth operations and exceptional guest service. This role focuses on coaching, reporting, and delivering a consistent guest experience across departments.

You will mentor team members, conduct briefings, and manage rostering while upholding brand standards and compliance in a fast-paced hotel environment.

Qualifications

• Previous supervisory or leadership experience in a hotel Front Office environment or similar.

Responsibilities

• Leading the Front Office team during your shift and ensuring smooth daily operations
• Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
• Coaching, mentoring and supporting Front Office team members to achieve service excellence
• Conducting shift briefings, handovers and team communication updates
• Building strong working relationships across all hotel departments to ensure seamless operations
• Monitoring hotel standards, procedures and compliance requirements
• Assisting with team training, development and performance management
• Supporting recruitment, onboarding and rostering activities as required
• Managing daily balancing procedures and ensuring accurate reporting
• Acting as the senior hotel representative and decision‑maker during your shift
• Leading by example through a visible and hands‑on approach to service delivery

Skills

Supervisory experience

Guest service standards

Effective communication

People development

Problem solving

Calm under pressure

Organisational skills

RSA/First Aid readiness

Opera Cloud knowledge

Roster management

Tools

Opera Cloud

Job description

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event‑rich locations.

As part of this precinct, you’ll be joining a collaborative, high‑energy team that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

Are you a hands‑on hospitality leader who thrives in a fast‑paced environment? Do you enjoy leading teams, solving problems, and creating memorable guest experiences? Pullman at Sydney Olympic Park, is looking for a motivated and energetic Assistant Manager (Duty Manager) to join our Front Office leadership team. This is an exciting opportunity for a hospitality professional who is passionate about guest service, operational excellence, and developing high‑performing teams.

As Assistant Manager (Duty Manager), you will be responsible for overseeing the day‑to‑day hotel operation during your shift, ensuring exceptional guest experiences, supporting and developing team members, and acting as a key point of contact for guests and colleagues across the hotel.

What you’ll be doing:

• Leading the Front Office team during your shift and ensuring smooth daily operations
• Delivering exceptional guest experiences and resolving guest concerns professionally and efficiently
• Coaching, mentoring and supporting Front Office team members to achieve service excellence
• Conducting shift briefings, handovers and team communication updates
• Building strong working relationships across all hotel departments to ensure seamless operations
• Monitoring hotel standards, procedures and compliance requirements
• Assisting with team training, development and performance management
• Supporting recruitment, onboarding and rostering activities as required
• Managing daily balancing procedures and ensuring accurate reporting
• Acting as the senior hotel representative and decision‑maker during your shift
• Leading by example through a visible and hands‑on approach to service delivery

Qualifications

To be successful in this role, you will have:

• Previous supervisory or leadership experience in a hotel Front Office environment or similar
• Strong knowledge of hotel operations and guest service standards
• Exceptional communication and interpersonal skills
• A positive, hands‑on leadership style with a passion for developing people
• Excellent problem‑solving and conflict‑resolution skills
• The ability to remain calm and professional in a fast‑paced environment
• Strong organisational and time‑management skills
• Experience with Opera Cloud or similar Property Management Systems (preferred)
• Flexibility to work a rotating roster, including weekends, evenings, public holidays and major event days
• Valid First Aid and CPR certification or willingness to obtain
• Valid RSA certification or willingness to obtain
• Availability to work full‑time.
• Current and valid Australian driver’s licence.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide