Front Office Duty Manager — Guest Experience Leader

Prudence Rehab; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Mentorship by Front Office Manager

Career growth opportunities

Discounted Accor stays & F&B

Job summary

Accor's Pullman Sydney Airport seeks a Full Time Front Office Assistant Manager to lead the front desk team across 229 rooms, lounge and conference facilities, reporting to the Front Office Manager.

You will drive guest service excellence, resolve issues, supervise check-in/out, and train staff while maintaining brand standards and safety. Flexibility to work varied shifts, including weekends and public holidays, with unconditional Australian work rights.

Qualifications

• Experience in a hotel front office role with leadership responsibilities.
• Strong guest service focus and problem-solving skills.
• Ability to train and mentor front desk staff and ensure consistent service.

Responsibilities

• Lead Front Office team and act as role model.
• Drive loyalty sign ups and guest engagement.
• Oversee check-in/check-out and guest requests; resolve issues promptly.
• Ensure safety and brand standards are upheld.
• Support other hotel areas during peak times.

Skills

Guest service

Leadership

Communication

Multi-tasking

Tools

Fidelio/Opera PMS

hotSOS

Job description

Accor's Pullman Sydney Airport seeks a Full Time Front Office Assistant Manager to lead the front desk team across 229 rooms, lounge and conference facilities, reporting to the Front Office Manager.

You will drive guest service excellence, resolve issues, supervise check-in/out, and train staff while maintaining brand standards and safety. Flexibility to work varied shifts, including weekends and public holidays, with unconditional Australian work rights.